akls1 Privacy Policy

1Who We Are and What This Policy Covers

This Privacy Policy applies to the akls1 platform accessible at akls1.app, including the website and any associated mobile application. References to "akls1", "we", "us" and "our" in this document refer to the operator of the akls1 platform.

This policy covers all personal data we collect from players who register an account, use the platform or interact with our customer support. It also covers data collected passively through your use of the website — such as device and session information — even before account registration is completed.

2Data We Collect

akls1 collects personal data in three main ways: information you provide directly, information collected automatically during your use of the platform, and information received from third parties in the course of verifying your identity or processing payments.

Information you provide directly includes:

• Registration details: full name, date of birth, email address and mobile number.
• Identity verification documents: CNIC, passport copy or equivalent, submitted as part of the withdrawal verification process.
• Payment information: JazzCash account reference, Easypaisa mobile number, bank account details or card details as applicable to your chosen deposit and withdrawal method.
• Support communications: any information you share with the customer support team via live chat or email.

Information collected automatically includes:

• IP address and approximate geographic location at the time of each login.
• Device type, operating system and browser version.
• Session duration, pages visited and in-platform navigation patterns.
• Game session logs, bet amounts, game outcomes and bonus activity.

Information received from third parties includes:

• Identity and age verification results from approved verification service providers.
• Payment confirmation data from JazzCash, Easypaisa, Raast and partner banks.
• Fraud screening signals from payment processors where applicable.

3How We Use Your Data

akls1 uses personal data for the following purposes:

• Creating and managing your player account, including verifying your identity and age before processing withdrawals.
• Processing deposits and withdrawals in PKR via your chosen payment method.
• Operating the responsible gaming tools — including monitoring for patterns that may indicate problem gambling and enforcing self-exclusion requests.
• Calculating and applying VIP tier status, cashback rates and promotional offers.
• Communicating with you about your account — including security alerts, deposit confirmations and support responses.
• Sending marketing communications (promotional offers, PSL season bonuses, new game launches) — only where you have given explicit consent to receive them.
• Detecting and preventing fraud, money laundering and other prohibited activity.
• Improving platform performance, fixing bugs and understanding how players navigate the site.

4Legal Basis for Processing

akls1 processes personal data on the following legal grounds depending on the specific purpose:

• Contract performance: Processing necessary to fulfil the player account agreement — including account management, payment processing and game provision.
• Legal obligation: Processing required to comply with applicable financial, anti-money-laundering and record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security and service improvement — where these interests do not override your rights.
• Consent: Processing for marketing communications — where you have explicitly opted in. You can withdraw this consent at any time.

5Sharing Your Data

akls1 does not sell personal data. We share data only with third parties where it is necessary to deliver a service or to comply with a legal requirement. Third parties who may receive your data include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners — to process your PKR deposits and withdrawals.
• Identity verification providers: Approved services used to verify your age and identity before your first withdrawal.
• Game providers: Evolution Gaming, Ezugi, Pragmatic Play and other third-party providers — limited to the session data required to deliver and audit the games you play.
• Fraud prevention services: Third-party screening tools used to detect irregular patterns in payment behaviour.
• Regulatory and legal bodies: Where we are required by law or a valid legal process to disclose information.

6Cookies and Tracking

akls1 uses cookies and similar technologies on the platform. Cookies are small data files stored on your device that help the platform remember your preferences and provide a better experience across sessions.

The types of cookies used on akls1 include:

• Essential cookies: Required for the platform to function — including session management, login state and security tokens. These cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your language preference, display settings and recent activity to improve your experience.
• Analytics cookies: Collect aggregated data about how players navigate the platform — used to identify usability issues and improve the site. No individual player is identified through analytics data.

You can manage your cookie settings through your browser. Disabling all cookies may affect the functionality of some parts of the platform.

7Data Security

akls1 takes the security of player data seriously. The measures in place include:

• HTTPS encryption for all connections to the platform.
• Encrypted storage for sensitive personal and financial data.
• Access controls limiting which staff members can view player data, based on their specific role.
• Regular security reviews and monitoring for unusual access patterns.

No online platform can guarantee complete security, but akls1 maintains standards consistent with reputable practice in the industry. If you have reason to believe that your account has been accessed without authorisation, contact support immediately and change your password.

8How Long We Keep Your Data

akls1 retains personal data for as long as necessary to fulfil the purpose for which it was collected. The key retention periods are:

• Account and identity data: retained for the duration of your account and for a period after closure as required by applicable financial and anti-money-laundering regulations — typically a minimum of seven years for transaction records.
• Game session and gaming activity data: retained for the duration of the account plus two years following closure.
• Technical and device data: retained for up to 12 months for security purposes.
• Marketing communication data: retained until you withdraw consent or close your account, whichever comes first.
• Support communication records: retained for the duration of the account and for a reasonable period after closure to support any subsequent dispute resolution.

When data is no longer required and no legal obligation prevents deletion, it is permanently deleted or rendered anonymous in a way that cannot be reversed.

9Your Rights

As a player at akls1 you have the following rights in relation to your personal data. To exercise any of them, contact our support team with your registered account details and a clear description of your request.

10Children and Minors

The akls1 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step before any withdrawal is processed.

If you are a parent or guardian and believe that a minor has registered an account or accessed the platform, please contact support immediately. We will investigate and take appropriate action including account closure and deletion of any data collected from a minor.

11Changes to This Privacy Policy

akls1 may update this Privacy Policy from time to time. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect. Minor clarifications that do not alter how data is used in practice may be updated without individual notification.

The date at the top of this policy shows when it was last revised. We recommend checking it periodically — particularly before completing account registration or providing new categories of personal data. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

12How to Contact Us About Data

For any question or request related to your personal data, contact the akls1 support team via live chat within the platform or at the email address shown in the footer of this page. Please include your registered username and a clear description of your request so we can handle it efficiently.

Data-related requests — including access requests and deletion requests — will be acknowledged promptly and handled within a reasonable timeframe. Where a request is complex or involves a large volume of data, we may take additional time and will inform you if this is the case.